To request a refund, please make sure that your request follows the guidelines below.

However, the following cases cannot be refunded:
① Products that are listed as non-refundable
② Items that take effect immediately after purchase
③ Monthly subscription packages
④ Package items which have been partially used

※ Refund Request Format
- In-Game ID (Nickname):
- Member Number:
- Date & Time of Purchase:
- Amount Spent:
- Purchased Item:
- Requested Action: Refund
- Market:
- Order ID (GPA):

* Apple App Store customers:
Due to Apple’s policy, all refund requests must be made directly to Apple. Please use the link below in order to request a refund from Apple.
 -  App Store : https://support.apple.com