If you are able to log in to your account, but cannot view your previous, please send an inquiry with the following information so that we can verify your account status.  

Please note that if you have changed the e-mail address for your Google account, the game may recognize your Google account as a different account.

If you have recently changed your Google account's e-mail address, there is a way to recover your old Google account's e-mail address.

However, please go through the following instructions after thorough consideration, as you might not be able to recover your new Google account's e-mail address.

You might also lose access services that have been using your new Google account's e-mail address.

Please, complete the following steps:
1. Go to your "Google Account".
2. Open "Data & Personalization"
3. Under" Download, delete, or make a plan for your data"
4. Choose "Delete a service or your account"
5. Find your gmail.com email and delete it.

If this is not the case or you are unable to delete your new Google account e-mail address, please submit an inquiry with the following form.

★ [Request form to check account status] ★

1. Character name :

2. Server :  

3. Google receipt: (e.g : GPA.0000-0000-0000-0000) :

4. Gmail account related to the purchase :