Sorry for the trouble you’ve had with the game connection.

In the case of a game disconnection, it can be caused by a variety of factors, so it may be difficult to provide an exact answer right away. We ask for your understanding in this regard.

Even though it may be inconvenient, we kindly request that you provide the following information through a 1:1 inquiry to help us investigate the issue.

1. Whether the game has been reinstalled.
2. Device/OS information
3. Network environment (wifi, mobile data, etc.)
4. Whether you are accessing the game domestically or overseas
5. When the disconnection issue first occurred
6. Whether the issue occurs when playing on another device.
7. Whether the issue occurs while playing specific content (Adventure, Challenge, etc.)
8. What actions you were taking just before the disconnection (e.g. progressing through Adventure area 1-5, accessing the Shop, etc.)