First off, we would like to apologize for any inconvenience caused by this.

We would like to ask you to please restart the game to see if this prompts the game to deliver your item.
 
If the item has not been delivered after restarting your game, please submit an inquiry with the following information.

※ Necessary Information
> Date of purchase:
> Item:
> Details:
> Must include receipt with Document NO. and Order id

■ How to check receipt from App Store or iTunes Store
- https://support.apple.com/ko-kr/HT204088

Please contact Apple Support to refund the purchase.

If you have already requested a refund through the Apple App Store
Please inform our Customer Support team of the refund status for the item.

※ Please note: Abusing refunds through the store may result in account restrictions.