Game Service

<Chapter 1 General Provisions>

Article 1 (Purpose)
The purpose of these Terms of Service is to define the rights, obligations, and
responsibilities between MAJOR9 Co., Ltd. (hereinafter referred to as the “Company”) and
the Members, as well as other necessary matters, in relation to the use of the game and
related services provided by the Company.

Article 2 (Definitions of Terms)

① The definitions of the terminology used in these Terms of Service are as follows:
1. "Company" refers to the service provider that offers services through online or mobile
devices.
2. "Member" refers to a person who has entered into a service usage agreement in
accordance with these Terms and uses the services provided by the Company.
3. "Temporary Member" refers to a person who provides only partial information and
uses only a portion of the services provided by the Company.
4. "Game Service" refers to the games and all related services provided by the Company
to Members.
5. "Mobile Device" refers to a device capable of downloading or installing and using
content, such as mobile phones, smartphones, personal digital assistants (PDAs), tablets,
and similar devices.
6. "Mobile Game Service" refers to the games and all related services provided by the
Company to Members via mobile devices.
7. "Game World" refers to a variable virtual world implemented with gaming
characteristics through the Game Service, in which multiple Members can engage in
entertainment or, in connection with entertainment, engage in leisure, social interaction,
and information exchange in accordance with certain rules (hereinafter referred to as
"Game Rules").
8. "Account (ID)" refers to a combination of letters, numbers, or special characters
determined by the Member and assigned by the Company for the purpose of identifying
the Member and enabling the use of the Game Service.
9. "Account Information" refers to the collective information provided by the Member to
the Company, including the Member’s number, external account information, device
information, nickname, profile picture, friend list, game usage information (such as
character data, items, level), and payment information for service usage.
10. "Character" refers to game data selected and controlled by the Member within the
Game World according to the method provided by the Company for the purpose of
using the Game Service.
11. "Password" refers to a combination of letters, numbers, or special characters selected
and kept confidential by the Member to verify their identity as the rightful user of their
assigned account and to protect their personal information and rights.
12. "Content" refers to all paid or free digital materials produced by the Company in
relation to the provision of services for use on mobile devices (including games and
network services, applications, game currency, game items, etc.).
13. "Open Market" refers to the e-commerce environment built to allow installation and
payment for game content on mobile devices.
14. "Application" refers to any program downloaded or installed via a mobile device to
use the services provided by the Company.
15. "Post" refers to all information in the form of text, documents, images, audio, video,
or any combination thereof posted by a Member while using the services.
16. "Membership Withdrawal" refers to the act of a Member terminating the service
usage agreement with the Company for the Game Service and related services.
② Definitions of terminology used in these Terms of Service, except for those defined in
Paragraph 1 of this Article, shall follow relevant laws and service-specific policies. Any
terms not defined therein shall be interpreted according to general commercial practices.

Article 3 (Provision of Company Information, etc.)

The Company shall display the following items within the Game Service in a manner
easily accessible to Members. However, Items 6 through 8 may be made available via a
linked screen.
1. Name of the company and representative
2. Business office address (including the address where Member complaints can be
handled)
3. Telephone number and email address
4. Business registration number
5. Mail-order business registration number
6. Privacy Policy
7. Terms of Service
8. Information on probability-based items that must be disclosed in accordance with the
Game Industry Promotion Act and other relevant laws and regulations

Article 4 (Effect and Amendment of the Terms and Conditions)

① The Company shall post the contents of these Terms in the Game Service, on a linked
screen, or on the Game Service homepage (www.major9.net) in a way that allows
Members to easily understand them.
② The Company shall take measures to ensure that Members can make inquiries and
receive responses regarding the contents of these Terms.
③ The Company shall write these Terms in a manner that is easy to understand for
those who wish to use the Game Service (hereinafter referred to as "Users"), and prior to
obtaining their consent to the Terms, shall emphasize important clauses, such as
subscription cancellation, erroneous payment refunds, contract cancellation or
termination, disclaimers, and compensation for damages to Members, using bold text,
separate linked screens, or popup windows, and obtain the User’s agreement.
④ The Company may amend these Terms to the extent that such amendments do not
violate relevant laws including the Act on Consumer Protection in Electronic Commerce,
the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act,
the Act on Promotion of Information and Communications Network Utilization and
Information Protection, and the Content Industry Promotion Act.
⑤ When the Company revises these Terms, it shall specify the effective date, the details
of the amendment, and the reasons for the amendment, and shall notify Members by
posting the revised Terms within the Game Service or on a linked screen starting at least
7 days before the effective date and until a considerable period after the effective date.
However, if the amendments are unfavorable to Members or involve significant changes,
the Company shall notify Members at least 30 days before the effective date in the same
manner as above, and also notify them in accordance with Article 30, Paragraph 1. In
such cases, the Company shall clearly present both the previous and revised versions of
the Terms in a way that makes them easy for Members to understand.
⑥ When the Company revises these Terms, it shall confirm Members’ consent to the
application of the revised Terms after the announcement. When providing the notice or
announcement under Paragraph 5, the Company shall also notify Members that if they
do not explicitly express their consent or refusal to the revised Terms, it may be deemed
as consent. If a Member does not express refusal by the effective date of the revised
Terms, they shall be deemed to have agreed.
⑦ If a Member does not agree to the application of the revised Terms, either the
Company or the Member may terminate the Game Service usage agreement.

Article 5 (Governing Rules Outside the Terms)

Matters not stipulated in these Terms and the interpretation of these Terms shall be
governed by the Act on Consumer Protection in Electronic Commerce, the Act on the
Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on
Promotion of Information and Communications Network Utilization and Information
Protection, the Content Industry Promotion Act, other relevant laws, or general
commercial practices.

Article 6 (Operating Policy)

① Matters necessary for the application of these Terms and matters delegated by these
Terms with a specifically defined scope may be set forth in the Game Service Operating
Policy (hereinafter referred to as the "Operating Policy").
② The Company shall post the contents of the Operating Policy within the Game Service
or on a linked screen so that Members can be informed.
③ When amending the Operating Policy, the procedures set forth in Article 4, Paragraph
5 shall apply. However, if the amendment falls under any of the following cases, prior
notice may be given in the manner described in Paragraph 2:
1. When amending matters specifically delegated with a defined scope under the Terms.
2. When amending matters unrelated to the rights and obligations of Members.
3. When the contents of the Operating Policy are not fundamentally different from what
is stipulated in the Terms and the amendment falls within a scope reasonably predictable
by Members.

<Chapter 2 Conclusion of Service Usage Agreement>

Article 7 (Conclusion and Application of the Service Usage Agreement)

① A Service Usage Agreement is concluded when a person who wishes to use the Game
Service provided by the Company submits an application through the application form
provided on the initial game screen or the Game Service homepage (www.major9.net),
and the Company accepts such application.
② The User shall provide all information required by the Company when applying for
use.
③ The User must provide their actual personal information in accordance with relevant
laws when applying under Paragraph 1. If the User provides false information such as a
fake name or identification details, or uses another person’s name, the User cannot claim
any rights under these Terms, and the Company may cancel or terminate the Service
Usage Agreement without refund.
④ The Company may set different limits on the scope of service usage, usage time, etc.,
for Members in accordance with Company policy and relevant laws. The Company may
also request additional information if necessary for the provision of optional services or
for adjusting the scope of services.
⑤ If a minor (a person under the age of 19, except those who have reached January 1 of
the year in which they turn 19) applies for use, they must obtain the consent of their
legal guardian, and the specific consent procedures shall follow the methods provided by
the Company in accordance with the Game Industry Promotion Act, its Enforcement
Decree, and other relevant laws.
⑥ The Company shall approve the application for use if the User has provided accurate
and actual information required by the Company, unless there are significant reasons not
to.
⑦ The Company may refuse to accept an application for use or may cancel its
acceptance afterward if the application falls under any of the following cases:
1. When the application for use violates Article 7.
2. When a minor (as defined in Article 7, Paragraph 5) has not obtained the consent of
their legal guardian or when such consent cannot be verified.
3. When the applicant has a record of service restriction within the past three months.
4. When the applicant had their contract terminated pursuant to Article 27, Paragraph 2
and applies for use.
5. When the applicant already holds 10 or more accounts (including accounts with
service restrictions under Article 27, Paragraph 3).
6. When the service is accessed from a country where the Company does not provide
the service, through abnormal or bypass methods.
7. When the application is made for the purpose of engaging in acts prohibited by the
Game Industry Promotion Act, the Act on Promotion of Information and Communications
Network Utilization and Information Protection, or other relevant laws.
8. When the Game Service is to be used for improper purposes or for profit-making.
9. When the application falls under any other reason equivalent to the above, and
acceptance is deemed inappropriate.
⑧ The Company may withhold acceptance of an application until the cause is resolved if
any of the following apply:
1. When the Company’s facilities lack capacity or there is a technical failure.
2. When there is a disruption in the Service or in the payment methods for Service usage
fees.
3. When there is another reason equivalent to the above that makes it difficult to accept
the application for use.

Article 8 (Member Account (ID) and Password)

① For the protection of Member information and for convenience in service usage
guidance, the Company shall assign an account consisting of a combination of letters,
numbers, or special characters selected by the Member.
② The Company shall use account information to perform various member management
tasks, such as verifying the Member’s eligibility to use the Service.
③ Members must manage their account information with the duty of care of a good
manager. The Member shall be responsible for any damages arising from neglecting the
management of their account information or allowing third parties to use it.
④ The Member is responsible for managing their password, and may change it at any
time for security reasons or otherwise if desired.
⑤ Members must change their password regularly.

Article 9 (Provision and Modification of Member Information)

① When a Member is required to provide information to the Company under these
Terms, they must provide truthful information, and any disadvantages arising from the
provision of false information shall not be protected.
② Members may view and edit their personal information at any time through the
personal information management screen. However, certain information necessary for
service management may be restricted from modification.
③ If the information provided to the Company by the Member changes, the Member
shall update it online or notify the Company of the changes through other means.
④ The Company shall not be responsible for any disadvantages arising from the
Member’s failure to notify the Company of such changes under Paragraph 3.

Article 10 (Protection and Use of Personal Information)

① The Company shall make efforts to protect Members’ personal information, including
account information, in accordance with relevant laws. The protection and use of
personal information shall be governed by applicable laws and the Company’s separately
notified Privacy Policy.
② The Company’s Privacy Policy does not apply to services provided by third parties that
are merely linked on the homepage or on websites specific to each Game Service,
excluding individual services provided as part of the Service.
③ Members must faithfully manage their personal information for the use of the Game
Service and must update it when any changes occur. Any damages caused by delays or
omissions in updating personal information shall be the responsibility of the Member.
The Company shall not be held liable for any exposure of account information or other
information due to the Member’s own fault.

<Chapter 3 Obligations of the Parties to the Service Usage Agreement>

Article 11 (Obligations of the Company)

① The Company shall faithfully exercise rights and perform obligations in good faith in
accordance with relevant laws and these Terms.
② The Company shall establish a security system to protect Members’ personal
information (including credit information) so that Members can use the Service safely,
and shall disclose and comply with its Privacy Policy. Except as provided in these Terms
and the Privacy Policy, the Company shall not disclose or provide Members’ personal
information to third parties.
③ For the continuous and stable provision of the Service, if facilities fail or data is lost or
damaged during service improvement, the Company shall make its best efforts to repair
or restore them without delay, unless such a failure or defect is caused by unavoidable
reasons such as natural disasters, emergencies, or issues that cannot be resolved with
current technology.

Article 12 (Obligations of Members)

① In relation to the use of the services provided by the Company, Members shall not
engage in any of the following acts:
1. Using another person’s information or providing false information when applying for
use or changing Member information.
2. Disposing of (transfer, sale, etc.) or gifting game data (accounts, characters, game
items, etc.) for consideration, or using it as an object of rights (collateral, lease, etc.)
through services not provided by the Company or by abnormal methods.
3. Impersonating Company employees, operators, or other related persons.
4. Altering information posted by the Company.
5. Purchasing paid content by stealing another person’s credit card, wired/wireless
phone, or bank account, or improperly using another Member’s ID and password, or
otherwise misappropriating another person’s information (including personal and
payment information).
6. Collecting, storing, posting, or distributing another Member’s personal information
without authorization.
7. Creating, distributing, using, or advertising computer programs, devices, or equipment
not provided or approved by the Company.
8. Intentionally transmitting, posting, distributing, or using information (computer
programs) prohibited by law, viruses, computer codes, files, or programs designed to
disrupt or destroy the normal operation of computer software, hardware, or
telecommunications equipment.
9. Without special rights granted by the Company, modifying the Game Service; adding
or inserting other programs into the Game Service; hacking or reverse engineering the
server; leaking or altering source code or data; building a separate server; or arbitrarily
altering or misappropriating part of the website.
10. Using the Service in a manner involving gambling, or in other unhealthy ways.
11. Using the Game Service for purposes other than its original intent, such as profitmaking, business, advertising, promotion, political activity, or electioneering, without the
Company’s consent.
12. Unauthorized reproduction, distribution, or facilitation of information obtained
through the Company’s Service, using it for commercial purposes, or exploiting known or
unknown bugs to use the Service.
13. Deceiving others for personal gain, or causing harm to others in connection with the
use of the Company’s Service.
14. Infringing upon the intellectual property rights or portrait rights of the Company or
others, defaming others, or causing damage to others.
15. Inducing or advertising any of the acts listed in Items 1 through 14.
16. Engaging in acts that violate relevant laws, public morals, or other generally accepted
social norms.
① Members have the obligation to check and comply with the provisions of these
Terms, the user guides, the precautions announced in relation to the Game Service, and
matters notified by the Company.
② Members are responsible for managing their accounts, PCs, and mobile devices. The
Company shall not be liable for any damages arising from poor management of
accounts, PCs, mobile devices, or various authentication methods, or from allowing
others to use them.
③ Members must set up and manage security measures such as payment password
functions to prevent unauthorized payments. The Company shall not be liable for
damages arising from a Member’s negligence in this regard.
④ The Company may stipulate the specific details of the acts described in Paragraphs 1
and 2 and the following subparagraphs in the Operating Policy, and Members must
comply with them.
1. Member account names, character names, guild names, and other names used in the
game.
2. Chat content and methods.
3. Use of bulletin boards and methods of service use.
4. Restrictions on gameplay methods.
5. Other matters deemed necessary by the Company for the operation of the Game
Service, within the scope that does not infringe upon the essential rights of Members to
use the Game Service.

<Chapter 4 Use of Services and Restrictions on Use>

Article 13 (Provision and Suspension of Services)

① The Company shall make the Service available immediately to Members who have
completed the Service Usage Agreement in accordance with Article 7. However, for
certain services, the Company may commence service from a designated date as needed.
② When providing the Game Service to Members, the Company may also provide
additional services along with those stipulated in these Terms.
③ The Company may classify Members by rank and differentiate usage in terms of
service hours, number of uses, scope of services provided, and so on. Temporary
Members (guests) may be restricted from using certain services.
④ The Company shall provide the Game Service during the hours determined by its
business policy. The Company shall inform Members of the Game Service hours through
appropriate methods on the initial game screen or the Game Service homepage
(www.major9.net).
⑤ Notwithstanding Paragraph 4, the Company may suspend the Game Service for a
certain period of time in the following cases. In such cases, the Company shall announce
the reason and duration of the suspension on the initial screen of the game application
or in the Game Service announcements. However, if prior notice cannot be given due to
unavoidable circumstances, the Company may provide notice afterward.
1. When it is necessary for maintenance, replacement, or regular inspection of computers
or other information and communication facilities, or for modifications to the game
content or the Game Service.
2. When necessary to respond to electronic intrusion incidents such as hacking,
communication accidents, abnormal game usage behavior by Members, or unforeseen
instability of the Game Service.
3. When the provision of the Game Service at certain times or in certain ways is
prohibited by relevant laws.
4. When normal provision of the Game Service is impossible due to natural disasters,
emergencies, power outages, service facility failures, or excessive use of the Service.
⑥ In the cases of Items 3 and 4 of Paragraph 5, the Company may suspend the entire
Game Service if necessary for technical or operational reasons. In such cases, the
Company shall announce this in advance on the homepage and may suspend the
provision of the Game Service. If advance notice cannot be given due to unavoidable
circumstances, notice may be given afterward.
⑦ If it becomes difficult to continue the Game Service due to significant managerial
reasons, such as business closure resulting from transfer, division, or merger, expiration
of the game provision contract, or significant deterioration of profitability of the Game
Service, the Company may suspend the entire Service if necessary for technical or
operational reasons. In such cases, the Company shall notify Members of the suspension
date, the reason for suspension, and the compensation conditions through the initial
game screen or a linked screen at least 30 days before the suspension date, and also
notify Members in accordance with Article 30, Paragraph 1.
⑧ If the Company terminates the Game Service pursuant to Paragraphs 6 and 7,
Members may not claim damages for free services, paid services with no remaining
usage period, continuous paid use contracts, or time-limited paid items. Paid items
without a usage period shall be deemed usable until the termination date of the Service.
⑨ In the case of Paragraph 7, the Company shall provide refunds for unused paid items
or unused portions of paid items in accordance with the Guidelines on the Protection of
Content Users.
⑩ In the cases of Paragraphs 6 and 7, after the suspension of the Service, the Company
shall designate a period of at least 30 days and during that period establish and operate
dedicated channels or other customer response means to carry out the damage
compensation or refund procedures set forth in Paragraphs 8 and 9.
⑪ In the case of services downloaded and installed as applications or used through
networks, they shall be provided in accordance with the characteristics of the mobile
device or the mobile carrier. If the mobile device is changed, the number is changed, or
the service is used through overseas roaming, some or all of the content may not beavailable, and in such cases the Company shall not be held responsible.

Article 14 (Modification of Services)

① Members may use the Game Service provided by the Company in accordance with
these Terms, the Operating Policy, and the Game Rules established by the Company.
② The Game World provided to Members through the Game Service is a virtual world
created by the Company, and the Company has comprehensive authority over the
production, modification, maintenance, and repair of the game content.
③ The Company shall take necessary measures to protect the Game World from the real
world and to maintain order and gameplay within the Game World.
④ For the smooth provision of the Game Service, the Company may modify the Service
if necessary for operational or technical reasons, and shall notify Members of the details
within the Game Service prior to the modification. However, in cases where modifications
are unavoidably necessary, such as bug fixes, error corrections, urgent updates,
modifications not considered significant, server equipment failures, or urgent security
issues, notice may be given afterward.

Article 15 (Collection of Information)

① The Company may store and retain all communications made between Members
within the Game Service, such as chats or in-game letters. This information shall be
retained only by the Company. The Company may access this information solely for
purposes such as dispute resolution between Members, handling complaints, maintaining
order in the game, or improving the Game Service. A third party may access this
information only if authorized under relevant laws.
② If the Company or a third party accesses chat information pursuant to Paragraph 1,
the Company shall notify the Member of the reason and scope of access in accordance
with relevant laws. However, in cases where access is required for investigating, handling,
or verifying prohibited acts under Article 12, Paragraph 1, or for remedying damages
caused by such acts, the Company may provide notification afterward.
③ For the smooth and stable operation of the Service and to improve service quality,
the Company may collect and use information on Member PCs and other device settings
and specifications, information on running programs, and information about Members’
mobile devices (settings, specifications, operating system, version, etc.).
④ For purposes such as service improvement and introducing services to Members, the
Company may request additional information from Members. Members may either
consent to or refuse such requests, and when making such requests the Company shall
inform Members that they have the right to refuse.

Article 16 (Provision of Advertisements)

① The Company may post advertisements within the Game Service in relation to the
operation of the Service. Additionally, the Company may send advertising information via
email, text messaging services (LMS/SMS), push notifications, or other methods to
Members who have consented to receive such information. In this case, Members may
refuse to receive such information at any time, and the Company shall not send
advertising information to Members who have refused.
② Through banners or links included in the services provided by the Company, Members
may be connected to advertisements or services provided by third parties.
③ If connected to advertisements or services provided by third parties pursuant to
Paragraph 2, such services are not within the scope of the Company’s services. Therefore,
the Company does not guarantee their reliability or stability and is not responsible for
any damages incurred by Members as a result. However, this shall not apply if the
Company has through intentional or gross negligence facilitated the occurrence of such
damages or failed to take measures to prevent them.

Article 17 (Ownership of Copyrights and Other Rights)

① Copyrights and other intellectual property rights to content created by the Company
within the Game Service belong to the Company. The Company only grants Members
the right to use such content in connection with the Game Service under conditions
determined by the Company.
② Members shall not, without prior consent from the Company or the provider, use
information obtained through the Game Service, in which intellectual property rights
belong to the Company or the provider, in the following ways or allow third parties to
do so.
1. Use for profit through reproduction, transmission, publication, distribution,
broadcasting, preparation of derivative works, or any other method.
2. Use for purposes prohibited by these Terms or Company policies.
③ Members grant the Company the right to use communications, images, sounds, and
all materials and information (hereinafter referred to as “User Content”) that are
displayed in the game or uploaded or transmitted by Members or other users through
the game client or Game Service, under the following methods and conditions.
1. To use, modify, change formats, and otherwise transform such User Content (including
disclosure, reproduction, performance, transmission, distribution, broadcasting, creation
of derivative works, and any other form of use, without limitation in terms of period or
region).
2. The Company shall not sell, lease, or transfer User Content for commercial purposes
without the prior consent of the User who created the User Content.
④ For User Content that is not displayed within the game and is not integrated with the
Game Service (for example, posts on general bulletin boards), the Company shall not use
such content without the Member’s explicit consent, and Members may delete such User
Content at any time.
⑤ If the Company determines that posts or content registered or posted by a Member
within the Game Service constitute prohibited acts as set forth in Article 12, the
Company may delete, move, or refuse to register them without prior notice.
⑥ If a Member’s legal rights or interests are infringed by information posted on a
bulletin board operated by the Company, the Member may request the Company to
delete such information or post a rebuttal. In such cases, the Company shall promptly
take the necessary measures and notify the applicant.
⑦ This Article shall remain valid while the Company operates the Game Service and shall
continue to apply even after a Member’s withdrawal.

Article 18 (Purchased Products)

① Paid content purchased by Members within the Game Service may only be used on
the mobile device on which the relevant application has been downloaded or installed.
④ The usage period of paid services purchased by Members shall follow the period
specified at the time of purchase. However, if a separate usage period is specified at the
time of purchase of the paid service, that period shall apply. In cases where the Service is
suspended pursuant to Article 13, Paragraph 7, the usage period of paid content without
a defined period shall be deemed to last until the suspension date of the Service as
announced in the suspension notice.

Article 19 (Restrictions on Member Use of Services)

① The Company may restrict a Member’s use of the Game Service according to the
following categories. The specific reasons for Member violations that lead to restrictions
shall be determined in the Operating Policy of each game pursuant to Article 21.
1. Restriction of certain character rights: restriction of certain rights, such as chat, of a
Member’s character for a certain period of time.
2. Restriction on character use: restriction on the use of a Member’s character for a
certain period of time or permanently.
3. Restriction of certain account rights: restriction of certain account rights, such as
posting on bulletin boards, for a certain period of time.
4. Restriction on account use: restriction on the use of a Member’s account for a certain
period of time or permanently.
5. Restriction on Member use: restriction on a Member’s use of the Game Service for a
certain period of time or permanently.
② If the Company’s restriction of use is justified, the Company shall not compensate for
any damages suffered by the Member as a result of the restriction.
③ Even if another person uses a Member’s account (ID) in violation of these Terms or
the Operating Policy, the Member’s own use of the Game Service may be restricted
according to the standards in Paragraph 1.
④ For service improvement and the protection of Member information, the Company
may delete game information such as characters from accounts that have not used the
Game Service for a certain period of time as separately notified in the Operating Policy.
However, the Company shall notify the Member of such deletion at least 30 days in
advance.

Article 20 (Restriction of Use as a Temporary Measure)

① The Company may suspend a Member’s account until the investigation of the
following issues is completed:
1. When a legitimate report has been received that the account has been hacked or
stolen.
2. When the Member is reasonably suspected of being an illegal program user, operating
a workshop, or engaging in other unlawful acts.
3. When there are other reasons equivalent to the above that require temporary action
on the account.
② In the case of Paragraph 1, after the investigation is completed, the Company shall
extend the Member’s Game Service usage period by the length of the suspension or
compensate with equivalent paid services or cash, in proportion to the Game Service
usage fees paid by the Member. However, this shall not apply if the Member is found to
have engaged in unlawful acts as described in Paragraph 1.

Article 21 (Grounds and Procedures for Restricting Use)

① The Company shall determine the specific grounds and procedures for restrictions on
use in the Operating Policy, taking into account the nature, severity, frequency, and
consequences of the violation.
② When the Company imposes a restriction on use as provided in Article 19, Paragraph
1, it shall notify the Member in advance of the following matters. However, if urgent
action is required, the Company may notify afterward.
1. The reason for the restriction on use.
2. The type and duration of the restriction on use.
3. The method for filing an objection to the restriction on use.

Article 22 (Procedure for Filing an Objection to Restriction on Use)

① If a Member wishes to contest the Company’s restriction on use, the Member must
submit a written objection stating the reasons for the contest within 15 days from the
date of receiving notice of the restriction. The objection may be submitted in writing, by
email, or by an equivalent method.
② The Company shall respond to the reasons for objection within 15 days from the date
of receiving the objection by writing, email, phone, in-game consultation, or an
equivalent method. However, if it is difficult to respond within this period, the Company
shall notify the Member of the reason and the expected processing schedule.
③ If the Member’s objection is found to be valid, the Company shall take appropriate
measures accordingly.

<Chapter 5 Subscription Withdrawal, Contract Termination and Cancellation>

Article 23 (Payment for Mobile Games)

① The imposition and payment of purchase prices for content shall, in principle, follow
the policies or methods determined by the mobile carrier, open market operator, or
similar parties. In addition, limits for each payment method may be granted or adjusted
in accordance with the policies of the Company, the mobile carrier, the open market
operator, or government guidelines.
② If the purchase price for content is paid in foreign currency, the actual billed amount
may differ from the price displayed in the service store due to exchange rates, fees, and
other factors.

Article 24 (Withdrawal of Subscription, etc.)

① A Member who has entered into a contract with the Company for the use of paid
services may withdraw from the subscription within 7 days of the purchase contract date
or the date the paid Game Service becomes available, without incurring any separate
fees or penalties.
② Members may not withdraw from the subscription under Paragraph 1 against the
Company’s will in the following cases:
1. When goods, etc., are lost or damaged due to reasons attributable to the Member.
2. When the Member has used or partially consumed the goods.
a. Paid content that is used or applied immediately upon purchase.
b. Content with additional benefits or bundled sales content where the additional
benefits have been used or a portion of the content has been used.
c. When the act of opening is deemed to constitute use, or when the utility of the
content is determined upon opening, and such opening has occurred.
3. When the provision of content has already commenced. However, in the case of
contracts consisting of divisible content, this shall not apply to portions of the content
that have not yet been provided.
③ For goods, etc., for which subscription withdrawal is not possible under Items 2 and 3
of Paragraph 2, the Company shall clearly indicate this in a place easily accessible to the
Member or take measures such as providing trial products, so that the Member’s
exercise of the right of withdrawal is not hindered. If the Company fails to take such
measures, then notwithstanding the restrictions on withdrawal of subscription in Items 2
and 3 of Paragraph 2, the Member may still withdraw from the subscription.
④ Notwithstanding Paragraphs 1 through 3, if the paid service differs from what was
displayed or advertised or is performed differently from the contract, the Member may
withdraw from the subscription within 3 months from the purchase date or the date the
paid service became available, or within 30 days from the date the Member became
aware or could have become aware of such fact.
⑤ Members may withdraw from a subscription verbally or in writing (including electronic
documents).
⑥ When a Member withdraws from a mobile game-related subscription, the Company
shall verify the purchase history through the platform operator or open market operator.
The Company may also contact the Member using the information provided by the
Member in order to confirm the legitimate reason for withdrawal and may request
additional evidence.
⑦ When a minor Member enters into a paid Game Service contract requiring payment,
the Company shall inform them that the contract may be canceled by the minor or their
legal representative if there is no consent from the legal representative. If a minor enters
into the contract without such consent, the minor or the legal representative may cancel
the contract with the Company. However, if the minor entered into the contract with
property that the legal representative allowed them to dispose of within a defined scope,
or if the minor deceived the Company into believing that they were of legal age or had
obtained the consent of their legal representative, the contract may not be canceled.
⑧ Whether a party to the Game Service usage contract is a minor shall be determined
based on factors such as the device used for payment, the information of the person
executing the payment, and the name of the holder of the payment method. The
Company may also request submission of documents proving that the person is a minor
and that they are a legal representative in order to verify the legitimacy of the
cancellation.

Article 25 (Refund of Erroneous Payments)

① If an erroneous payment occurs, the Company shall refund the full amount of the
erroneous payment using the same method as the original payment. However, if a
refund through the same method is not possible, the Company shall notify the Member
in advance.
② If the erroneous payment is due to reasons attributable to the Company, the
Company shall refund the full amount regardless of contract costs, fees, or other
expenses. However, if the erroneous payment is due to reasons attributable to the
Member, the Member shall bear the costs incurred by the Company in refunding the
erroneous payment within a reasonable range.
③ If the Company refuses to refund an erroneous payment claimed by a Member, the
Company bears the burden of proving that the payment was duly charged.
④ In the case of mobile games, refunds shall be processed according to the refund
policies of each open market operator or the Company, depending on the type of
operating system of the mobile device used for the Service.
⑤ To process refunds of erroneous payments, the Company may contact the Member
using the information provided by the Member and may request the provision of
necessary information.
⑥ The Company shall process refunds of erroneous payments in accordance with the
Guidelines on the Protection of Content Users.

Article 26 (Termination and Cancellation by Member)

① A Member may terminate the Game Service Usage Agreement (hereinafter referred to
as "Membership Withdrawal"). When a Member applies for Membership Withdrawal, the
Company may verify the Member’s identity, and if confirmed, shall take action in
accordance with the Member’s request. The handling of personal information upon
Membership Withdrawal shall follow the Company’s Privacy Policy.
② If a Member wishes to withdraw, they may do so through the customer center or by
following the Membership Withdrawal procedure within the Service.

Article 27 (Termination and Cancellation by the Company)

① If a Member violates the obligations set forth in these Terms, the Company may
terminate the contract after prior notice to the Member. However, if the Member violates
applicable laws or causes damage to the Company through willful misconduct or gross
negligence, the Company may terminate the Service Usage Agreement without prior
notice.
② To protect personal information and prevent account theft, the Company may destroy
the personal information of accounts (IDs) that have not used the Service for one year
from the date of last use and terminate the Service Usage Agreement, or it may separate
such account information from other users’ personal information for separate storage
and management while restricting Service use.
③ If the Member does not apply to resume use of the Service within two years after the
Service restriction under Paragraph 2, the Company may terminate the Service Usage
Agreement for the relevant account (ID) and delete related information.
④ When the Company terminates a Service Usage Agreement, it shall notify the Member
of the following matters in writing, by email, or by an equivalent method.
1. Reason for termination
2. Date of termination
⑤ In the case of the exception in Paragraph 1, the Member shall lose the right to use
paid services and may not claim refunds or damages resulting therefrom.

<Chapter 6 Compensation for Damages and Disclaimers>

Article 28 (Compensation for Damages)

① If the Company causes damage to a Member through willful misconduct or gross
negligence, it shall be liable to compensate for such damage.
② Matters concerning the standards, scope, methods, and procedures for compensating
Members for damages caused by defects in paid services shall be handled in accordance
with the Guidelines on the Protection of Content Users. However, if compensation for
damages is separately stipulated at the time of purchase of paid services or in these
Terms, such stipulation shall apply.
③ If paid services purchased by a Member from the Company are lost due to reasons
attributable to the Company, the Company shall restore them to their original state prior
to the loss. If restoration is impossible or impractical, the Company shall provide paid
services of the same or similar value. However, if the provision of paid services of the
same or similar value is impossible or impractical, the Company shall refund the
purchase price of the paid services.
④ If a Member violates these Terms and causes damage to the Company, the Member
shall be liable to compensate the Company for such damage.
⑤ If a Member violates Article 12, Paragraph 1, Item 7, the amount of compensation for
damages under Paragraph 4 shall be equal to the remaining value of the game access
products purchased by the Member and the unused paid items. In this case, the Member
shall lose the right to use such game access products and paid items, and the Company
may offset its claim for damages against the Member’s claim for a refund of the
remaining value.

Article 29 (Disclaimer of Company Liability)

① The Company shall not be liable if the Service cannot be provided due to war,
incidents, natural disasters, emergencies, technical defects that cannot be resolved with
current technology, or other events beyond the Company’s control.
② The Company shall not be liable for suspension of the Game Service, service
interruptions, or termination of the Service Usage Agreement due to reasons attributable
to the Member.
③ The Company shall not be liable for damages to Members arising from the
suspension or improper provision of telecommunications services by a
telecommunications carrier, unless caused by the Company’s willful misconduct or gross
negligence.
④ The Company shall not be liable for damages caused by suspension or interruptions
of the Game Service due to unavoidable reasons such as maintenance, replacement,
regular inspection, or construction of facilities for the Game Service, unless caused by the
Company’s willful misconduct or gross negligence.
⑤ The Company shall not be liable for any problems arising from the Member’s
computer environment or from the network environment, unless caused by the
Company’s willful misconduct or gross negligence.
⑥ The Company shall not be liable for the reliability, accuracy, or other aspects of
information, materials, or facts posted or transmitted within the Game Service or on the
website by Members or third parties, unless caused by the Company’s willful misconduct
or gross negligence.
⑦ The Company is not obligated to intervene in disputes between Members or between
Members and third parties arising from the Game Service and is not liable for damages
resulting from such disputes.
⑧ In the case of free services among the Game Services provided by the Company, the
Company shall not be liable for damages unless caused by the Company’s willful
misconduct or gross negligence.
⑨ Some of the Game Services may be provided through game services supplied by
other businesses, and the Company shall not be liable for damages arising from such
third-party services unless caused by the Company’s willful misconduct or gross
negligence.
⑩ The Company shall not be liable if Members fail to obtain or lose expected results
such as characters, experience points, or items while using the Game Service, and shall
not be liable for damages arising from Members’ selection or use of the Game Service,
unless caused by the Company’s willful misconduct or gross negligence.
⑪ The Company shall not be liable for losses of Members’ in-game assets (game
money), ranks, or skill points, unless caused by the Company’s willful misconduct or
gross negligence.
⑫ The Company shall not be liable for damages resulting from errors in a Member’s
computer, or from the inaccurate entry or omission of personal information or email
addresses, unless caused by the Company’s willful misconduct or gross negligence.
⑬ The Company may restrict the use of the Game Service or limit service hours for
Members in accordance with relevant laws or government policies and shall not be liable
for any matters related to the use of the Game Service arising from such restrictions.
⑭ The Company shall not be liable for damages related to game use or third-party
payments caused by a Member’s negligent management of passwords or authentication
methods, or by failure to exercise sufficient care to prevent theft, forgery, or alteration,
unless caused by the Company’s willful misconduct or gross negligence.
⑮ If a Member is unable to use all or part of the content due to changes in mobile
devices, changes in mobile device numbers, changes in operating system (OS) versions,
overseas roaming, or changes in telecommunications carriers, the Company shall not be
liable. However, this shall not apply if caused by the Company’s willful misconduct or
gross negligence.
⑯ The Company shall not be liable if a Member deletes content or account information
provided by the Company. However, this shall not apply if caused by the Company’s
willful misconduct or gross negligence.
⑰ The Company shall not be liable for damages arising from the use of the Service by
temporary members (guests). However, this shall not apply if caused by the Company’s
willful misconduct or gross negligence.

Article 30 (Notice to Members)

① When the Company gives notice to a Member, it may do so via the Member’s email
address, electronic memos, in-game messages within the Game Service, text messages
(LMS/SMS), or similar methods.
② When giving notice to all Members, the Company may substitute the notice under
Paragraph 1 by posting it within the Game Service for at least seven days or by
displaying a popup screen.

Article 31 (Jurisdiction and Governing Law)

These Terms shall be governed by and interpreted in accordance with the laws of the
Republic of Korea. If a lawsuit arises from a dispute between the Company and a
Member, the court with jurisdiction shall be the court established in accordance with the
procedures stipulated by law.

Article 32 (Handling of Member Complaints and Dispute Resolution)

① For the convenience of Members, the Company shall provide guidance within the
Game Service or on a linked screen regarding methods for submitting opinions or
complaints. The Company shall operate dedicated personnel to handle such opinions or
complaints.
② If the Company objectively recognizes that a Member’s opinion or complaint is
legitimate, it shall promptly address it within a reasonable period of time. However, if
handling takes a long time, the Company shall announce the reason for the delay and
the processing schedule within the Game Service or notify the Member in accordance
with Article 30, Paragraph 1.
③ If a dispute arises between the Company and a Member and is mediated by a thirdparty dispute resolution body, the Company shall faithfully provide evidence of the
measures taken against the Member, such as restrictions on use, and may accept the
mediation of the resolution body.

<Effective Date>
These Terms of Service are effective as of September 26, 2025

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