I never received the item I purchased. (AOS)

We would like to ask you to please restart the game to see if this prompts the game to deliver your item.If the item has not been delivered ...

I never received the item I purchased. (iOS)

First off, we would like to apologize for any inconvenience caused by this.We would like to ask you to please restart the game to see if thi...

How can I get a refund?

To request a refund, please make sure that your request follows the guidelines below.However, the following cases cannot be refunded:① Produ...

An extra dollar was charged when I made an in-app purchase.

When making an in-app purchase, you may receive a notification that you were charged 1 additional dollar.This charge is a pre-authorization ...

I want to check my purchase history.

Your purchase history for Outerplane can be viewed directly through the store you used for payment.Apple App Store■ View your purchase histo...

An error occurred while I was making a purchase.

All transactions are processed via the app market (App Store, Google Play Store), we are unable to check the cause or details behind purchas...

Item Price displayed as Not Available in the Shop.

Sometimes an issue where the prices of some items in the Shop are displayed as N/A when entering Shop on iOS devices can happen.In this case...